What Nooo Waaay Mug

No Returns or Exchanges

Shipping is expensive to send something back and then out again, if you aren't sure on sizing, just send a message and we can help.
You can always contact us for any return question at whatnooowaaay@gmail.com, we are easy to work with and will make it right.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and get it fixed.

Exceptions / non-returnable items
Certain types of items cannot be returned, stickers, custom products (such as special orders or personalized items), and any undergarments- under ware, bathing suits, etc. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at whatnooowaaay@gmail.com.

Feedback

We are always looking to improve and create what you want and like, please send any ideas to whatnooowaaay@gmail.com.

All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Most orders are shipped by the following business day.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

We have simple flat rate shipping on some items and will continue to build this list as we move inventory into our physical store, items with flat rate shipping so far:

• Stickers  $1.00 

International Shipping

We offer international shipping to The United States, and are trying out Worldwide! If you require tracking, make sure to select tracked packet.

Your order may be subject to import duties and taxes , which are incurred once a shipment reaches your destination country. What Nooo Waaay is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at whatnooowaaay@gmail.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

We ship with Canada Post